Freefrom Choices

How to Order and Pay

To order one of our cakes please click on the appropriate tab on the top menu, i.e. ‘Plain’ for plain cakes or muffins or ‘Iced’ for cakes or muffins with your choice of icing. Select your choice of flavour and the type i.e. cake, muffins etc. If you require more than one type of the same flavour, just add these to your order one by one. If you require more than one of the same item you can increase the number in the shopping cart.

The items that you see online are not exhaustive of the choices. If you want to request a completely different flavour i.e. coffee or orange flavour please let us know. We can make it up as an 8″ cake or 9 muffins or as a celebration cakes. Just email us your request.

We use a Paypal shopping cart but you do not need a Paypal account to order. When checking out, you will see the option to pay with a standard card as well as the Paypal login.

Delivery

All orders received by 1.30pm on any standard working day (Monday to Friday), can be dispatched within 3 working days. You can request that we dispatch your order on any future date, providing it is one of our standard delivery days, Tuesday to Friday, if you request this separately via email.

Delivery service is charged at £7.95 per package. We use Royal Mail Special Delivery Next Day by 1pm service. Please note that we cannot guarantee delivery by 1pm but Royal Mail manage to achieve this in over 99% of our deliveries. All orders require a signature on delivery. You can change the delivery address, at the final stage of the checkout process, to a work address or to an address where there will be someone in to provide a signature, or just email us with the new delivery address. Please don’t forget to add the company name if you provide a work address. Please note that we accept no responsibility for delivery if a signature is not provided.

Please note that we accept no responsibility for delivery if a signature is not provided nor can we accept liability if the delivery is delayed by less than 3 days due to unforseen adverse weather conditions or strike action, once they have been despatched (less than 0.5% of deliveries last year arrived later than expected).

*For non-standard or very fragile cakes (agreed in advance) we may be able to deliver personally in which case the delivery charge is from £22 (depending on distance plus any other tolls or charges).

We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number.

Order Status

If you have already placed an order with us and you would like to check your order status, simply email us with your name or order number in the subject line and we’ll provide information about your order. We always send an email confirmation of your order if you provide an email address.

Email: enquiries@healthycakecompany.co.uk
Tel: 07947 654757

We are a small business so may be busy in the bakery and therefore unable to answer the phone. Please leave a message and we will get back to you asap.