How to Order and Pay
To order one of our cakes please click on the appropriate tab on the top menu, i.e. 'Plain' for plain cakes or muffins or 'Iced' for cakes or muffins with your choice of icing. Select your choice of flavour and the type i.e. cake, muffins etc. If you require more than one type of the same flavour, just add these to your order one by one. If you require more than one of the same item you can increase the number in the shopping cart.
The items that you see online are not exhaustive of the choices. If you want to request a completely different flavour i.e. coffee or orange flavour please let us know. We can make it up as an 8" cake or 9 muffins or as a celebration cakes. Just email us your request.
We use a Paypal shopping cart but you do not need a Paypal account to order. When checking out, you will see the option to pay with a standard card at the bottom of the left-hand side of the page (Paypal login on the right-hand side).
All orders received by 1.30pm on any standard working day (Monday to Friday), can be dispatched within 3 working days. You can request that we dispatch your order on any future date, providing it is one of our standard delivery days, Tuesday to Friday, if you request this separately via email.
Delivery service is charged at £7.95 per package for standard cakes*. We use Royal Mail Special Delivery Next Day guaranteed to arrive by 1pm. All orders require a signature on delivery. If you are unable to sign, please change the delivery address, at the final stage of the checkout process, to a work address or to an address where there will be someone in all morning up to 1pm. Please note that we accept no responsibility for delivery if a signature is not provided nor can we accept liability if the delivery is delayed by less than 3 days due to unforseen adverse weather conditions or strike action, once they have been despatched (less than 0.5% of deliveries last year arrived later than expected).
*For non-standard or very fragile cakes (agreed in advance) we may be able to deliver personally in which case the delivery charge is from £22 (depending on distance plus any other tolls or charges).
We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number.
If you have already placed an order with us and you would like to check your order status, simply email us with your name or order number in the subject line and we'll provide information about your order. We always send an email confirmation of your order if you provide an email address.
We are a small business so may be busy in the bakery and therefore unable to answer the phone. Please leave a message and we will get back to you asap.